Shipping
• Free standard shipping on orders over £80
• All custom products are made to order
• Once production begins, orders can no longer be changed or cancelled
Returns & Refunds
Because each blanket is personalized specifically for your pet, custom products are final sale and cannot be returned or exchanged.
Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect, contact us within 7 days with a photo of the issue. We’ll remake and resend it at no cost.
Custom Design Accuracy
Your blanket is created from the exact pet photo you upload. Small variations may occur during the illustration and weaving process.